--- title: 🎓 AI in Investigations - Education and Training Hub description: Your central hub for everything you need to learn about Comtrac AI features and responsible AI. --- [Skip to content](https://help.comtrac.com.au/ai-in-investigations-education-and-training-hub#main-content) English Show submenu for translations [Contact us](https://help.comtrac.com.au/kb-tickets/new?hsLang=en) [Customer portal](https://help.comtrac.com.au/tickets-view?hsLang=en) ![comtrac-logo-2026-4](https://help.comtrac.com.au/hs-fs/hubfs/comtrac-logo-2026-4.png?width=300&height=80&name=comtrac-logo-2026-4.png) - [Comtrac Help Centre](https://help.comtrac.com.au/) - [Go to comtrac.com.au](https://comtrac.com.au/) - [Contact Us](https://help.comtrac.com.au/kb-tickets/new) Open main navigation Close main navigation - [Comtrac Help Centre](https://help.comtrac.com.au/) - [Go to comtrac.com.au](https://comtrac.com.au/) - [Contact Us](https://help.comtrac.com.au/kb-tickets/new) - English Show submenu for translations - [Contact us](https://help.comtrac.com.au/kb-tickets/new) - [Customer portal](https://help.comtrac.com.au/tickets-view) - Go to comtrac.com.au Go to comtrac.com.au Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Comtrac Help Centre](https://help.comtrac.com.au/?hsLang=en) 2. [AI Features](https://help.comtrac.com.au/ai-features?hsLang=en) # 🎓 AI in Investigations - Education and Training Hub ## Your central hub for everything you need to learn about Comtrac AI features and responsible AI.   ### Comtrac AI Features  Explore how AI is embedded within Comtrac to support investigators in their day-to-day work to enhance their capability, speed and quality.       [![video-thumbnail1 (1)](https://help.comtrac.com.au/hs-fs/hubfs/video-thumbnail1%20(1).png?width=300&height=180&name=video-thumbnail1%20(1).png)](https://help.comtrac.com.au/ai-mapping-of-exhibits?hsLang=en#video-overview)   See how Comtrac's AI evidence mapping feature can automatically map evidence to elements of an offence or breach helping you quickly key information and summarising findings  - [**AI-Assisted Evidence Mapping Overview Video (3 min)**](https://help.comtrac.com.au/mapping-evidence-to-investigation-elements-using-ai-assisted-evidence-mapping-?hsLang=en) - **[AI-Assisted Evidence Mapping Full Walkthrough Video (21 mins)](https://help.comtrac.com.au/ai-mapping-of-exhibits#video-overview)** This is a preview of upcoming AI form functionality in Comtrac. It uses AI to populate pre-set form templates with key evidence from sources such as body-worn camera footage, witness statements, and interview audio. Watch the feature preview below.  - **[\[Upcoming Feature\] Comtrac AI Forms Video (12 min)](https://www.comtrac.com.au/ai-forms-video) ** [![help-documentation-thumbnail](https://help.comtrac.com.au/hs-fs/hubfs/help-documentation-thumbnail.png?width=300&height=180&name=help-documentation-thumbnail.png)](https://help.comtrac.com.au/ai-mapping-of-exhibits?hsLang=en) - **[AI Features Help Documentation](https://help.comtrac.com.au/ai-mapping-of-exhibits?hsLang=en)** - [**FAQs** ](https://help.comtrac.com.au/faqs-ai-assisted-evidence-mapping?hsLang=en) Need further help? Reach out to our friendly customer success team at [customersuccess@comtrac.com.au](mailto:customersuccess@comtrac.com.au).   ---   ### AI Governance & Alignment to Frameworks Adopting AI in investigations requires more than capability, it demands strong governance, accountability, and alignment with established frameworks. This section provides resources to help your organisation use AI responsibly, highlighting the frameworks Comtrac follows and the rigorous risk assessments we conduct throughout the development and ongoing operation of our AI features. Below is an overview of our AI governance principles and supporting assets to embed responsible, effective AI use in investigations.   [![webinar-video-thumbnail1](https://help.comtrac.com.au/hs-fs/hubfs/webinar-video-thumbnail1.png?width=300&height=180&name=webinar-video-thumbnail1.png)](https://www.comtrac.com.au/webinar-applying-the-20-60-20-rule-for-ai-in-investigations) [**Applying the 20-60-20 Rule for Better Results Webinar (37 min)**](https://www.comtrac.com.au/webinar-applying-the-20-60-20-rule-for-ai-in-investigations) -  Watch this on-demand webinar on applying AI with the right structure and safeguards in investigations, regulation, and compliance. Learn how the 20/60/20 rule works in practice where human direction starts the process, AI drives analysis, and professional judgment ensures defensible outcomes. [Watch the on-demand webinar](https://www.comtrac.com.au/webinar-applying-the-20-60-20-rule-for-ai-in-investigations).     [![ai-whitepaper-thumbnail (1)](https://help.comtrac.com.au/hs-fs/hubfs/ai-whitepaper-thumbnail%20(1).png?width=300&height=180&name=ai-whitepaper-thumbnail%20(1).png)](https://help.comtrac.com.au/hubfs/eguides%20and%20whitepapers/AI%20-%20The%20new%20partner%20in%20investigations.pdf?hsLang=en) ##### **[The New Partner in Investigations](https://help.comtrac.com.au/hubfs/eguides%20and%20whitepapers/AI%20-%20The%20new%20partner%20in%20investigations.pdf?hsLang=en)** This white paper guides law enforcement, regulatory, and government leaders on adopting AI safely and ethically. It clarifies core AI concepts, outlines robust Australian and global governance frameworks, and shows that leveraging AI is a path of responsible implementation, not unmanaged risk. [Download the white paper](https://help.comtrac.com.au/hubfs/eguides%20and%20whitepapers/AI%20-%20The%20new%20partner%20in%20investigations.pdf?hsLang=en).    ###  ![link-thumbnail1](https://help.comtrac.com.au/hs-fs/hubfs/link-thumbnail1.png?width=300&height=180&name=link-thumbnail1.png) **AI Governance Frameworks & Guidance** Comtrac's platform was designed with the pillars of responsible AI at its core. We have thoroughly assessed potential risk factors in the development and ongoing maintenance of our AI tools to ensure they are fair, secure, and transparent—key themes across all jurisdictional AI frameworks and guidance. - [National framework for the assurance of artificial intelligence in government ](https://www.finance.gov.au/government/public-data/data-and-digital-ministers-meeting/national-framework-assurance-artificial-intelligence-government) - [Digital Transformation Agency - Australian Government use of public generative AI tools](https://www.digital.gov.au/ai/ai-in-government-policy)​ - [New South Wales AI Assurance Framework](https://www.digital.nsw.gov.au/policy/artificial-intelligence/ai-governance-assurance-and-frameworks/nsw-ai-assessment-framework) - [Resources on the responsible use of generative artificial intelligence (Gen AI) in Supreme Court proceedings](https://supremecourt.nsw.gov.au/practice-procedure/generative-artificial-intelligence.html) - [Queensland Foundational Artificial Intelligence Risk Assessment (FAIRA) framework](https://www.forgov.qld.gov.au/information-technology/queensland-government-enterprise-architecture-qgea/qgea-directions-and-guidance/qgea-policies-standards-and-guidelines/faira-framework) - [Administrative Guideline for the safe and responsible use of Generative Artificial Intelligence in the Victorian Public Sector](https://www.vic.gov.au/administrative-guideline-safe-responsible-use-gen-ai-vps) - [Guidance for the use of artificial intelligence in Tasmanian Government](https://www.dpac.tas.gov.au/divisions/digital_strategy_and_services/resources/FINAL-AI-OPP-1.1.pdf) - [Guidelines concerning the use of Generative artificial intelligence in litigation in South Australian Courts](https://www.courts.sa.gov.au/2025/12/24/guidelines-concerning-the-use-of-generative-artificial-intelligence-in-litigation-in-south-australian-courts/) - [WA Government Artificial Intelligence Policy and Assurance Framework](https://www.wa.gov.au/government/publications/wa-government-artificial-intelligence-policy-and-assurance-framework)   ###  ![articles-thumbnail1](https://help.comtrac.com.au/hs-fs/hubfs/articles-thumbnail1.png?width=300&height=180&name=articles-thumbnail1.png) Want to learn more about AI in investigations, including the risks, the benefits, and how to implement it safely? - [Building an AI-ready investigation team: People, skills and the right tools](https://www.comtrac.com.au/blog/building-an-ai-ready-investigation-team-people-skills-and-the-right-tools) - [Navigating the risks of public LLMs: Why government agencies need safe, targeted AI solutions for their investigations](https://www.comtrac.com.au/blog/navigating-the-risks-of-public-llms-why-government-agencies-need-safe-targeted-ai-solutions-for-their-investigations) - [Safe and targeted AI as a force multiplier in law enforcement](https://www.comtrac.com.au/blog/safe-and-targeted-ai-as-a-force-multiplier-in-law-enforcement-enhancing-efficiency-without-compromising-accountability) - [Policing under pressure: How AI and better systems can boost staff retention](https://www.comtrac.com.au/blog/policing-under-pressure-how-ai-and-better-systems-can-boost-staff-retention) - [Quick Start Videos](https://help.comtrac.com.au/quick-start-videos?hsLang=en#main-content) - [Start Here](https://help.comtrac.com.au/quick-start-videos?hsLang=en#start-here) - [Create a Case](https://help.comtrac.com.au/quick-start-videos?hsLang=en#create-a-case) - [Record Investigative Activities](https://help.comtrac.com.au/quick-start-videos?hsLang=en#record-investigative-activities) - [Create & Export Investigation Report](https://help.comtrac.com.au/quick-start-videos?hsLang=en#create-export-investigation-report) - [A Couple of More Useful Quick Starts](https://help.comtrac.com.au/quick-start-videos?hsLang=en#a-couple-of-more-useful-quick-starts) - [Comtrac Training](https://help.comtrac.com.au/comtrac-training?hsLang=en#main-content) - [Live training](https://help.comtrac.com.au/comtrac-training?hsLang=en#live-training) - [On-demand training](https://help.comtrac.com.au/comtrac-training?hsLang=en#on-demand-training) - [Integrations & APIs](https://help.comtrac.com.au/integrations-apis?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/integrations-apis?hsLang=en#overview) - [SafetyCulture](https://help.comtrac.com.au/integrations-apis?hsLang=en#safetyculture) - [Open API Documentation Links](https://help.comtrac.com.au/integrations-apis?hsLang=en#open-api-documentation-links) - [Online User Guides: Getting Access](https://help.comtrac.com.au/online-user-guides-getting-access?hsLang=en#main-content) - [How To Access Our Complete Library](https://help.comtrac.com.au/online-user-guides-getting-access?hsLang=en#how-to-access-our-complete-library) - [Logging In / Changing Password](https://help.comtrac.com.au/logging-in-changing-password?hsLang=en#main-content) - [Logging In / Changing Password](https://help.comtrac.com.au/logging-in-changing-password?hsLang=en#logging-in-changing-password) - [Homepage](https://help.comtrac.com.au/homepage?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/homepage?hsLang=en#overview) - [Incident Search Table](https://help.comtrac.com.au/incident-search-table?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/incident-search-table?hsLang=en#overview) - [Incident / Case Administration](https://help.comtrac.com.au/incident-case-administration?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/incident-case-administration?hsLang=en#overview) - [Investigation Management](https://help.comtrac.com.au/investigation-management?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/investigation-management?hsLang=en#overview) - [Case Reports](https://help.comtrac.com.au/case-reports?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/case-reports?hsLang=en#overview) - [Field Notes](https://help.comtrac.com.au/field-notes?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/field-notes?hsLang=en#overview) - [Intelligence Reports](https://help.comtrac.com.au/intelligence-reports?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/intelligence-reports?hsLang=en#overview) - [AI Features](https://help.comtrac.com.au/ai-features?hsLang=en) - [Search](https://help.comtrac.com.au/search?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/search?hsLang=en#overview) - [System Administration](https://help.comtrac.com.au/system-administration?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/system-administration?hsLang=en#overview) - [Resources](https://help.comtrac.com.au/resources?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/resources?hsLang=en#overview) - [Reporting](https://help.comtrac.com.au/reporting?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/reporting?hsLang=en#overview) - [Statistics Reports](https://help.comtrac.com.au/reporting?hsLang=en#statistics-reports) - [Public Portal](https://help.comtrac.com.au/public-portal?hsLang=en#main-content) - [Overview](https://help.comtrac.com.au/public-portal?hsLang=en#overview) - [Mobile Field Application - 'Comtrac Frontline'](https://help.comtrac.com.au/mobile-field-application-comtrac-frontline?hsLang=en) - [BAU Release Schedule](https://help.comtrac.com.au/bau-release-schedule?hsLang=en#main-content) - [BAU Release Schedule](https://help.comtrac.com.au/bau-release-schedule?hsLang=en#bau-release-schedule) - [Release Notes](https://help.comtrac.com.au/release-notes?hsLang=en#main-content) - [Change Log](https://help.comtrac.com.au/release-notes?hsLang=en#change-log) - [ICETS](https://help.comtrac.com.au/icets?hsLang=en) - [Archived User Guides](https://help.comtrac.com.au/archived-user-guides?hsLang=en#main-content) - [Divisions Release Notes](https://help.comtrac.com.au/archived-user-guides?hsLang=en#divisions-release-notes) - [Product Webinar Recordings](https://help.comtrac.com.au/product-webinar-recordings?hsLang=en) - [About Us](https://www.comtrac.com.au/about-us/) - [Book a demo](https://www.comtrac.com.au/book-a-demo/) - [Privacy Policy](https://www.comtrac.com.au/privacy-policy/) - [Terms of Use](https://www.comtrac.com.au/terms-of-use/) [![Comtrac](https://help.comtrac.com.au/hs-fs/hubfs/CMT_Logo_Master_CMT_Main_Horizontal-1.png?width=102&height=24&name=CMT_Logo_Master_CMT_Main_Horizontal-1.png "Comtrac")](http://comtrac.com.au) comtrac.com.au Help Center Copyright © 2026, Comtrac