Comtrac Help Centre

A series of short quick start videos to get you up and running in no time.

Become a certified Comtrac expert with our comprehensive course!

Integrate Comtrac with other Systems and optimise your investigative workflows.

"How to" access our complete library of Online User Guides. They are accessible via invite / registration only.

Logging in and changing your Comtrac password.

Homepage and Operational Dashboard tailored to role permissions.

Searchable table of incidents and cases.

Incident and case admin functionality supporting an investigation / inspection / regulatory activity.

Investigation management functionality accessed by officers assigned to a case (exhibit register, running sheet log, investigation matrix etc.).

Case specific automated reports, including BOE's / formal reports, officer's statements and right to information reports.

Contemporaneous notetaking and file gathering functionality that can be associated with a case.

Intelligence / activity report creation from a range of information received.

Targeted person and general searching across the database.

General and advanced system administration functionality. Configure and tailor Comtrac to your agency or organisation's requirements.

Store user resources (templates, legislation URL's, SOP's) within Comtrac using the resources folder structure.

List of user-specific downloaded reports and detailed statistics reports.

Engage with external parties using the secure public portal (send tasks, RFIs and share BOE's/formal reports).

Summary of the latest functional changes and updates to Comtrac.

Guides specifically for ICETS students completing the Certificate IV in Government Investigations course.

Archived user guides that have since been replaced with updated content.