Comtrac Help Centre
Go to comtrac.com.au
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Quick Start Videos
Start Here
Create a Case
Record Investigative Activities
Create & Export Investigation Report
A Couple of More Useful Quick Starts
Integrations & APIs
Overview
Open API Documentation Links
Online User Guides: Getting Access
How To Access Our Complete Library
Logging In / Changing Password
Logging In / Changing Password
Homepage
Overview
Incident Search Table
Overview
Incident / Case Administration
Overview
Investigation Management
Overview
Case Reports
Overview
Field Notes
Overview
Intelligence Reports
Overview
Search
Overview
System Administration
Overview
Resources
Overview
Reporting
Overview
Statistics Reports
Public Portal
Overview
Release Notes
Change Log
ICETS
Archived User Guides
Divisions Release Notes
Hello. How can we help you?
Quick Start Videos
A series of short quick start videos to get you up and running in no time.
Integrations & APIs
Integrate Comtrac with other Systems and optimise your investigative workflows.
Online User Guides: Getting Access
"How to" access our complete library of Online User Guides. They are accessible via invite / registration only.
Logging In / Changing Password
Logging in and changing your Comtrac password.
Homepage
Homepage and Operational Dashboard tailored to role permissions.
Incident Search Table
Searchable table of incidents and cases.
Incident / Case Administration
Incident and case admin functionality supporting an investigation / inspection / regulatory activity.
Investigation Management
Investigation management functionality accessed by officers assigned to a case (exhibit register, running sheet log, investigation matrix etc.).
Case Reports
Case specific automated reports, including BOE's / formal reports, officer's statements and right to information reports.
Field Notes
Contemporaneous notetaking and file gathering functionality that can be associated with a case.
Intelligence Reports
Intelligence / activity report creation from a range of information received.
Search
Targeted person and general searching across the database.
System Administration
General and advanced system administration functionality. Configure and tailor Comtrac to your agency or organisation's requirements.
Resources
Store user resources (templates, legislation URL's, SOP's) within Comtrac using the resources folder structure.
Reporting
List of user-specific downloaded reports and detailed statistics reports.
Public Portal
Engage with external parties using the secure public portal (send tasks, RFIs and share BOE's/formal reports).
Release Notes
Summary of the latest functional changes and updates to Comtrac.
ICETS
Guides specifically for ICETS students completing the Certificate IV in Government Investigations course.
Archived User Guides
Archived user guides that have since been replaced with updated content.