Here's what's new in Comtrac as we move into 2024!
Contents:
Change Management Plan: A detailed Change Management Plan to help with setup once the changes are rolled out to you can be found here.
Online User Guides Access: If you can't access any of the Online User Guide links below, please see this article for more information - Accessing our Online User Guides
Please Note: All case related information below is purely fictitious and for training purposes only.
🚀 Restricted Divisions
The new Divisions update allows for the creation of multiple business units and one (or multiple) Teams within those units. Divisions can be either Unrestricted or Restricted, with Restricted Divisions (replacing restricted cases) used to lock down cases and data to a set group of users for sensitive issues.
System Administrators can create and update Divisions/Teams in the new Divisions page, and a Division must be assigned in the Incident Details Page before Officers can be assigned when creating a case.
Online User Guide (General Users):
Add/Edit Incident Details
Online User Guide (System Admins):
Add/Edit Divisions
🚀 Statistics Reports / My Reports
The new Statistics Reports function in Comtrac allows users to easily generate reports against entity, incident and investigation related data in the Comtrac database. Reports can be exported and downloaded in .csv format for further data analysis.
Once a report has been exported, it can be downloaded in the new My Reports page, which is a centralised repository where all reports historically generated across Comtrac by the signed in user can be downloaded. This table can be further filtered, and the status of currently exporting reports can also be viewed on this page.
This includes Case Reports (Officer's Statement, Formal Reports & RTI Reports) which can now be found in the purple Investigation Management ribbon within a case.
🚀 Search
Intelligent Search and Location Search have been removed and replaced with an all-new Search function in Comtrac. This allows a user to search incident and case-related data they have access to, including person & contact information, running sheet notes, properties, exhibits (from cases the user is assigned to) as well as file contents for text document exhibits.
Online User Guide:
🚀 Case Deletion (System Administrators Only)
The new Case Deletion function can be used by System Admins to permanently delete a duplicate case or a case created in error. Deleting a case will permanently erase all data contained within the case. For auditing purposes, Comtrac captures a running Activity Log of all activity associated with cases in the system, including deleted cases, up to and including the deletion of the case.
Online User Guide: