Incident / Case Administration Overview

The Incident / Case Administration functions appear on the left-hand side of the screen, and can also be viewed by Comtrac users not assigned to the case.

The Incident / Case Administration guides relate to the below section in Comtrac. Your exact layout may differ depending on the screen text and configuration set up for your agency / organisation, as well as your Comtrac version

Ensure you are signed in to the Comtrac Help Centre to access the full range of guides, including the following Incident / Case Administration Guides:

• Adding or Editing Incident Details
• Add Triage Assessment
• Add/Edit Affected Party
• Add/Edit Alleged Party / Person of Interest
• Add/Edit Allegation/Inspection/Investigation Type
• Add/Edit Correspondence and Attachments
• Request for Information (RFI) & the Public Portal
• Add Property or Other Entities
• Add Allegation/Inspection Particulars
• Add a Conclusion
• Add/Edit Case Outcomes and Results
• Record Case File Location

Incident / Case Administration Section