The Incident / Case Administration functions appear on the left-hand side of the screen, and can also be viewed by Comtrac users not assigned to the case.
The Incident / Case Administration guides relate to the below section in Comtrac. Your exact layout may differ depending on the screen text and configuration set up for your agency / organisation, as well as your Comtrac version
Navigate to: Incidents > Incidents (Purple Ribbon) > Add Incident or Select Existing
Ensure you are signed in to the Comtrac Help Centre to access the full range of guides, including the following Incident / Case Administration Guides:
- Adding or Editing Incident Details
- Add Triage Assessment
- Add/Edit Affected Party
- Add/Edit Alleged Party / Person of Interest
- Add/Edit Allegation/Inspection/Investigation Type
- Add/Edit Correspondence and Attachments
- Request for Information (RFI) & the Public Portal
- Add Property or Other Entities
- Add Allegation/Inspection Particulars
- Add a Conclusion
- Add/Edit Case Outcomes and Results
- Record Case File Location
Incident / Case Administration Section
